Why This Matters
Honest reviews outperform gated ones — every time
❌ Review gating — avoid this
✗ Only sending requests to customers you expect to be happy
✗ Blocking or filtering negative reviews from going public
✗ Violates Google's policy since 2018 — profile can be suspended
✗ FTC fines up to $51,744 per violation
✗ Consumers distrust profiles with no negative reviews
✅ What Bloo does instead
Send surveys to every customer equally — no filtering
All customers invited to share publicly on Google
Private feedback channel for service recovery — not review blocking
Fully compliant with Google's review policies and FTC guidelines
Authentic mix of reviews builds genuine, lasting trust
ℹ️
The private feedback channel exists for service recovery — giving you a chance to address a concern directly before it escalates. It is not a filter that prevents negative reviews from reaching Google. Every customer still gets the Google invitation regardless of their rating.
How It Works
Compliant, automated, and effortless
📤
01
Survey sent after every job
A branded feedback survey goes to every customer after a completed job — automatically, with neutral language that invites honest feedback.
📋
02
Customer shares their experience
Customers fill out a short survey on their phone. Simple, fast, and designed to capture genuine feedback — positive or negative.
⭐
03
All customers invited to Google
Every customer who completes the survey is invited to share their experience on Google — regardless of their rating. This is how you build an authentic, trusted profile.
🔔
04
Concerns flagged for follow-up
Customers who flag an issue also get a direct line to reach out to you — so you can address it quickly and personally before it escalates.
Features
Everything built in
No extra tools needed. Surveys are built into the Bloo platform and run automatically after every job.
🎨
Fully branded surveys
Your logo, colors, and messaging. Customers see your brand, not a third-party tool — building familiarity and trust from the first touchpoint.
📱
Mobile-first design
Optimized for phones — because that's where 90% of customers will open the request. Fast to complete, easy to use.
⚡
Automated send timing
Sent automatically at the right time after every job — while the experience is still fresh and customers are most likely to respond.
📊
Response tracking dashboard
See open rates, response rates, and which customers haven't responded — all in one clear view.
🔗
Direct Google review link
Every customer who completes the survey is shown a direct link to your Google review page — making it as easy as possible for them to share publicly.
🌐
67+ platform support
Direct to Google, Yelp, Facebook, or any of 67+ review platforms — you choose which platform to direct customers to.
Get Started
Collect better feedback, the right way
Set up once and surveys go out after every job — honest, compliant, and completely automatic.